AI Technical Support
Never miss a call again.
Your AI agents answer 24/7, diagnose the problem, resolve it from your knowledge base and escalate to a human only when needed. Tier-1 work, done over the phone.
- 150,000+ real B2B calls of training
- Data hosted in Canada
- Natively bilingual French and English
- Proprietary infrastructure, no middleman
The concept
What is an AI technical support agent?
An AI technical support agent is a voice agent that answers inbound calls, diagnoses the customer's issue, resolves it from your knowledge base and escalates to a human only when necessary. It does the Tier-1 work, not just reception.
How it works, step by step
- 1
Immediate answer
The agent picks up on the first ring, day and night, with no hold queue.
- 2
Need identification
It asks the right questions and understands the exact nature of the problem in seconds.
- 3
Guided diagnosis
It consults your knowledge base and walks the customer through the resolution steps.
- 4
Resolution or escalation
It solves the case live, or transfers to a human with full context when the issue exceeds Tier 1.
- 5
Case follow-up
Every call creates or updates a case file, so nothing is lost between contacts.
Automated technical support
Your customers get fixed, not put on hold.
Automatic diagnosis 24/7
Available 24/7The agent answers every call, day and night, and identifies the root cause by asking the right questions. No customer waits in line to be heard.
Step-by-step guided resolution
Resolved liveThe agent draws on your knowledge base and guides the customer to the solution, live, instead of simply taking a message.
Case follow-up and history
No repeatingEvery call creates or updates a case file. The agent recognizes a returning customer and picks up where the last exchange ended.
Smart escalation to a human
Context handed offWhen a case exceeds Tier 1, the agent transfers it to your team with a summary of the issue, the steps already tried and the customer's details.
Advanced Problem Management
Professional & EnterpriseDetect, track and resolve every problem reported by your callers.
AI analyzes every call, automatically detects problems and opportunities, and integrates them into a structured workflow inspired by ITIL best practices.
Step 01 / 4
AI Resolution
Details
AI resolves the problem in real time
During the call, the AI agent detects the problem, diagnoses the cause, and applies the solution, all in real time. The customer hangs up with their problem resolved, without ever being transferred.
- Automatic problem detection during the conversation
- Diagnosis and resolution without human intervention
- Real-time categorization: technical, billing, product
Click to return to the scene
Shared Capabilities
Every agent also benefits from these capabilities.
Context and memory
The agent recognizes your clients and remembers past conversations. Every call picks up where the last one left off.
Knowledge base
Your agents learn from your documents. Products, pricing, policies, they know what they are talking about.
Full customization
Customize the tone, greeting message and behaviour of each agent in a few clicks.
Transfer to a human
The agent transfers the call to your team with full context when the situation calls for it.
Frequently asked questions
AI technical support, in plain terms.
Ready to start?
Your first AI agent,
in 5 minutes.
Configure an agent, activate a local number and launch your first calls. No monthly subscription to test.
Built in Quebec · Hosted in Canada · No commitment required